About UsWelcome to Sayok-Inflatables store! We have been manufaturing in inflatable product for more than 10 years. We are strict in the products quality. It's worth your choice! Customization is acceptable, please feel free to contact us. Thanks for trusting Sayok!
Payment1.All payment is accepted
2.Of course, we and the platform must protect your property security from the beginning of placing the order to the successful delivery of the package.
3.If you are making a bank transfer, please leave your exact username as reference. Otherwise, your payment will not be identified and cleared.
Shipping1.We ship to your address.Please make sure your address is correct before you pay the order.Providing us with your full name, phone number and detailed address after placing orders please.
2.Items will be shipped within 5-15 business day when we received payment.
3.Delivery time depends on destination and other factors;
4.International buyers please note:
a.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.
b.Please check with your country's customs office to determine what these additional costs will be prior to buying.
5.Wrong address---If shows delivered we will try to retrieve package no guarantee. If package is return due to bad address buyer is responsible for shipping charges again.
6.Arrive demaged---Contact us immediately once you receive,and please be kind to offer photos for us to have a check,must offer good solution.
7.NOt Received---It is buyer responsible to track packages and ensure safe arrival.If logistics shows delivers but nothing sign for,contact without hestation,will help track the details and wait for investigation.if incorrect address was provided by buyer,we will try to contact carrier but not guarantee replacement.
8.Wrong item receive---It is important for you to check if product looks similar to pictures showed on then contact us
ReturnsWhen a return apply, we should apologize to you that have an unpleasant shopping experience,we must accept and respect all reasonable refund reason. Please contact us for return of the application, and follow our return process in the return list to fill in the necessary information, otherwise our warehouse may not be able to recognize and accept your return items. Dear Friend,we must be notified within 30 days after you receive products, and must not use, the products in good condition, does not affect the second sales situation along with all labels and packaging to return.
WarrantyStandard Product warranty depends on the manufacturer’s warranty and respective terms and conditions
Please refer to the Description for more details regarding the length of the warranty of the product
If an item is defective, we will:
Repair the product;
Replace the product (or part of it);
Provide compensation;
For claiming the warranty, please contact our customer service team, they will provide you with instructions and help you address the matter as quickly as possible.
We are very confident with our product quality so we offer 365 days warranty on all products if they don't come with factory warranty.
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